# Read the following scenario.A customer is frustrated with your company after being directed to several different departments. The

###### Question:

Read the following scenario. A customer is frustrated with your company after being directed to several different departments. The customer’s problem has not been resolved.
What is the most important thing a customer service agent should remember in this situation?
to use active listening and maintain eye contact
to be clear and focused in communication
to find out what is wrong and what is needed to restore positive relations with the customer
to be aware of nonverbal communication and pay attention to body language

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